Not completely satisfied with your purchase or is something defective? We are happy to solve it for you. No hassle with fine print; below you will find our clear and practical rules for returns and warranty.
Returns
Not satisfied? You can return unused products to us within 14 days of receipt.
- Costs: Shipping costs for a return shipment are at your own expense.
- Refund: As soon as we have received the shipment in good condition, we will refund the purchase amount immediately.
- Condition: Please note: we unfortunately cannot credit damaged or used products.
Damage upon delivery
We pack our products with the utmost care, but unfortunately, things sometimes go wrong during transport. Did your package arrive damaged?
- Report this to our customer service within 14 days of receipt.
- Clearly indicate the damage and your desired solution (e.g., a new product or a refund). We will help you right away!
Warranty
Has a product become defective within the warranty period? Please contact us.
- Let us know what the defect is and how you would like us to solve it.
- We will then ask you to send the product to us for inspection.
- Upon receipt, we will assess the warranty claim and find the best solution together.
How do I return an item?
To process your return quickly, we ask you to request the return form from us. Complete it fully and add it to your package.
Return Address:
CarCosmetics B.V.
Laagsteen 19
4815 PH Breda
The Netherlands
Ensure that the products are securely packaged to prevent damage during the return journey.